One of India’s largest e-commerce platforms, known for its seamless operations and customer service, handles millions of shipments daily with 170,000+ delivery executives.

 

As scale grew, so did the need for real-time identity verification, workforce integrity and consistent customer experience.

The goal was clear :
Ensure every delivery was handled by a verified, trusted workforce to protect the customer experience.

 

 

Download to know the key workflows that were implemented and the needle-moving outcomes achieved.