A fast-growing direct-to- consumer (D2C) meat and seafood brand is renowned for its premium quality. With end-to-end control from sourcing to delivery, the brand relies heavily on a trained, agile delivery workforce to uphold its promise of freshness and speed.

As the brand scaled, workforce management became increasingly complex. Onboarding new riders was a slow, manual process. Calculating and disbursing incentives involved intricate rules and substantial effort .

Meanwhile, ensuring consistent training compliance across all locations was a persistent challenge.

To address these bottlenecks, the brand partnered with ElasticRun to deploy a connected, AI-powered workforce SaaS platform for digital onboarding, automated incentive management and role-based upskilling.

 

Download to know the key workflows that were implemented and the needle-moving outcomes achieved.